ConvoScience Insights
Cognitive Load in Sales Calls: A Mattress Warranty Case Study
The Challenge: Complex Information in Sales Calls
Why you never hear doctors say "oh" to acknowledge a patient's answer
๐๐ก๐ฒ ๐ฒ๐จ๐ฎ ๐ง๐๐ฏ๐๐ซ ๐ก๐๐๐ซ ๐๐จ๐๐ญ๐จ๐ซ๐ฌ ๐ฌ๐๐ฒ "๐จ๐ก" ๐ญ๐จ ๐๐๐ค๐ง๐จ๐ฐ๐ฅ๐๐๐ ๐ ๐ ๐ฉ๐๐ญ๐ข๐๐ง๐ญ'๐ฌ ๐๐ง๐ฌ๐ฐ๐๐ซ? Take this everyday excha...
Conversation Architecture - How Human Dialog is Structured
Human dialog is not a mess of words. Instead, it is a wonderfully orchestrated structure.
How many boxes...
A recent call to a shredding company gave me another great example of the challenge in expertโlayperson conversations. I thought I was prepared: my pi...
How Jumping to Solutions Breaks Critical Conversational Patterns
Called an airline about an issue with online check-in. The rep asked me to follow some steps (use the ticket number instead of the confirmation number...
The 10X Upgrade: Turning Boring Disclaimers Into Brand Moments
You know that "this call may be recorded" message we all ignore? Even this small boring part of business can be done 10X better and make you stand ou...